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TERMS & CONDITIONS OF SOLUTIONS USE

Annual or Monthly Subscription

Welcome:
¡Congratulations! We appreciate
that you have chosen the ideal solution to manage your business. In the purchase of this subscription you can enjoy the period of use selected, for the acquired software with us as your technological partner

General Information:
All products information from our website or related are operated by Tentia Consulting Group S.A. de C.V., hereinafter “Tentia”. The terms "we", "us" and "our(s)" are considered Tentia, who offers all the information, tools and services available to you on its sites, the "subscriber", is conditioned on the acceptance of all the terms, conditions, policies and notifications established herein.

By visiting our sites and/or buying something from us, you participate in our "Services" and accept the following terms and conditions (hereinafter “Service Terms” o “Terms”), including all additional terms and conditions and policies referenced in this document and/or available through hyperlinks on our websites and services. This Terms apply to all subscribers to our services, including whether your user limitations are browsers, providers, customers, merchants, and/or content contributors.

Please, read these Terms before accessing or using our websites or services. By accessing or using any part of our sites or services, you are accepting our Terms, if you do not agree with all the terms of this agreement, then we strongly suggest you not to access any of our websites or use any of our systems or services. If the Terms are affected by an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to the Terms. You can review the updated version of the Terms of Service, at any time on our websites. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and / or changes on our website. We reserve the right to update, change or replace any part of the Terms by posting updates and/or changes on our website. It is the responsibility of the subscriber to periodically review these sites to verify changes. Continued use or access to the web sites after any changes are posted constitutes acceptance of those changes.

SECTION 1. ONLINE STORE TERMS

By using this site, you declare majority age and that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose (including but not limited to copyright laws). You must not transmit worms, viruses or any code of a destructive nature.

Failure or non-compliance with any of these Terms will result in the immediate cessation of your Services and the report to the authorities.

SECTION 2. GENERAL CONDITIONS
We reserve the right to refuse the provision of service to any person, for any reason and at any time.

The credit or debit card information will always be encrypted during the transfer through the networks, for your security, as well as the content data in order to protect the identity of our subscribers. Payments will be operated through third parties for these processes that are indicated at the time of payment, so these services installed in our affected sites or also adhere to their own terms and conditions that apply, in addition to applying what is indicated in the SECTION 6

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, use of the service, or access to the Service or any contact on our websites through which the service is provided, without the express permission of written from us.

The titles used in this agreement are included for convenience only and do not limit or affect these terms.

We are not responsible if the information available on our services and sites may not be exact, complete or current. The material on the sites and services is provided for general information only and should not be relied upon or used as the sole basis for decision-making without first consulting more accurate, complete, or timely information. Any reliance on the material on our sites or services is at your own risk.

This site may contain certain historical information and is not necessarily current and is provided for your reference only. We reserve the right to modify the content of our sites and services at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes on our site.

SECTION 3. SERVICES´S SPECIFIC CONDITIONS

  • Our services may include self-implementation tools like manuals and video tutorials that can help you configure the basics for use.
  • For software customization or specialized consulting processes you can request any of our remote consulting policies available online or by phone.
  • For the billing issue, the subscription does not have assigned XML´s, so it is necessary to buy them online or by phone and call the Customer Service to assign them.
  • The service request to add more branches, users or services will be the responsibility of the subscriber and can be made online or calling Customer Service.
  • Operation is Software as Service (SAS), Cloud System, internet is needed.
  • We make our privacy notice available to you through the following link www.tentia.com.mx/aviso-privacidad.php.
  • Renewal process through your subscription module of "my profile", or you can contact the Customer Service.
  • Tentia Consulting Group, S.A de C.V., reserves the right to restrict access to your subscription. After 10 calendar days without received the corresponding payment to your subscription plan and any of our purchased services. Emails will be sent to the mailbox registered in your subscription, 30, 15 and 5 days before its expiration, and at 3, 5 and 10 days after it.
  • You will be informed via email or phone call.
  • The Government Systems are covered under these terms, but they may also enter under a different modality than the annual subscription and due to their nature, some contract may be included that covers more specific items to which the subscriber and Tentia Consulting Group S.A. de C.V. accept by mutual agreement.
  • The Specialized Consulting services provided by Tentia are covered under these terms, but also derived from their own nature of temporality and focus is under a different variation to the annual subscription and may include some specific contract to which the subscriber and Tentia accept by mutual agreement.
  • Taylormade Software or new Apps, as well as Special Modifications or Personalization of Existing Products, it is covered under these terms, but may also include a contract that by its nature covers other more specific items to which the subscriber and Tentia accept by mutual agreement.

SECTION 4. MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our services are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service. This also applies to any other type of service or product that is promoted through the Tentia Consulting Group sites, such as Kits, combos or other promotions that are added for the benefit of our clients or subscribers.

SECTION 5. BILLING ACCURACY AND ACCOUNT INFORMATION
We reserve the right to reject any order placed with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change or cancel an order, we may attempt to notify you by contacting you via email, billing address, or the phone number provided at the time the order was placed.

You agree to provide current, complete and accurate information on the purchase and account used for all purchases made in our online store, as well as to quickly update your account and other information, including your email address and credit card numbers. or debit (if applicable) and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Cancellation and/or Returns Policy.

SECTION 6. OPTIONAL TOOLS
We may provide you with access to third-party services such as a distributor, authorized equipment installation provider or any other type of provider according to the technological needs that you require for your business and for which we do not have full monitoring or control of entry or exit. In addition to having technological partners for online collection to which the same conditions described in this section apply.

You acknowledge and agree that we provide access to these types of services "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We will not have any responsibility derived from or related to your use of these services provided by third parties.

Any use you make of these optional services offered are at your own risk and discretion and you must ensure that you are familiar with and approve of the terms under which these services are provided by the third-party provider(s).

In the future, we may also offer you, new-services and/or features through our websites (including the launch of new tools and resources). These new features and / or services will also be subject to these Terms of Service.

SECTION 7. USER COMMENTS, COLLECTING AND SHIPPING
By submitting creative ideas, suggestions, proposals, plans, other materials, whether online, by email, by post, or otherwise (collectively, 'comments'), you agree that they may, at any time, without restriction, edit, copy, publish, distribute, translate or use by any means comment you have sent us. We do not and will not have any obligation: 1) to keep any comments confidential; 2) to pay compensation for comments; or 3) to respond to comments.

We may, but have no obligation to, monitor, edit, or remove content that we consider to be illegitimate, offensive, threatening, libelous, defamatory, pornographic, obscene, or objectionable or violating the intellectual property of any party or the Terms of Service.

You agree that your comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or property rights. You also agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Service or any related website.

You cannot use a false email, use another identity that is not legitimate, or deceive third parties or us regarding the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no obligation regarding comments posted by you or any third party.

SECTION 8. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our sites or in the services that contains typographical errors, inaccuracies or omissions that may be related to the descriptions of services, prices, promotions, offers, shipping costs of the product, the transit time and the availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any of the related websites is inaccurate at any time without notice (even after you have shipped your order).

We do not assume any obligation to update, correct or clarify the information on the Service or on any of the related websites, including, without limitation, the price information, except when required by law. No updated specification or update date applied in the Services or in any of the related websites should be taken to indicate that all the information in the Services or in any of the related websites has been modified or updated.

SECTION 9. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, the use of the sites or their contents is prohibited: (a) for any illegal purpose; (b) to ask others to carry out or participate in illegal acts; (c) to violate any regulations, rules, international, federal, provincial or state laws, or local ordinances; (d) to infringe or violate the intellectual property right of us or of third parties; (e) to harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that is or can be used in any way that may compromise the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security elements of the Service or any related website, other sites or the Internet. We reserve the right to suspend the use of the Service or any related website for violating any of the prohibited use items

SECTION 10. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
You expressly accept that the use of, or possibility of using our services is at your own risk. All products and services provided are "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either expressed or implied, including all warranties or conditions implied for marketing, marketable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall we, our directors, employees, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damage, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages of any type, including, without limitation, loss of profit, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, as a consequence of the use of any of the services or products purchased through the service, or for any other claim related in any way with the use of the service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted, or made available through the service, even if notified of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

SECTION 11. COMPENSATION
You agree to indemnify, defend and hold harmless Tentia Consulting Group and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, suppliers, interns and employees, from any claims or demands, including reasonable attorneys' fees, made by any third party due to or as a result of your breach of the Terms of Service or of the documents incorporated by reference, or the violation of any law or the rights of a third party.

SECTION 12. DIVISIBILITY
In the event that it is determined that any provision of these Terms of Service is illegal, null or unenforceable, however, be effective in obtaining the maximum measure permitted by applicable law, and the non-enforceable part will be considered separate from these Terms of Service, such determination will not affect the validity of the other remaining provisions.

SECTION 13. RESCISSION
The obligations and responsibilities of the parties that have been incurred prior to the termination date will survive the termination of this agreement for all purposes

These Terms are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer want to use our services, or when you stop using our sites or services.

If, in our judgment, you fail, or are suspected to have failed, in complying with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts due until including the date of termination; and/or consequently we can deny you access to our services (or any part of it).

SECTION 14. COMPLETE AGREEMENT
Pursuant to this point we and our subscriber agree that to exercise or assert any right or provision of these Terms will not constitute a waiver of such right or provision.

These Terms of Service and the policies or operating rules published by us on this site or with respect to the specific service the entire agreement and understanding between you and us and govern the use of the Service and replacement of any previous agreement, communications and proposals or contemporaries, whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service will not be interpreted against the drafting group

SECTION 15. CANCELLATION OR RETURN POLICY
We understand customer feedback and have strong motivations to maintain customer satisfaction by offering quality software. To ensure customer satisfaction, we reserve the right to reverse a sale, including but not limited to, for the following reasons:

  • If the subscriber presents a valid reason to request a return within the validity periods of the return rate.
  • As a complement to the previous point, an assessment must be made of our team, which provided the service contracted by the subscriber; confirming that there is a valid reason for the return.
  • If the customer presents a valid report that the collection was fraudulent or unauthorized.
  • If the customer presents a valid reason to request a return within 10 days of purchase.
  • To comply with the terms of our online services for payment by Credit or Debit Cards, as well as any other form of payment. As well as requests from verified Mexican legal or judicial public forces or for any reason that Tentia Consulting Group considers appropriate

The return rates are as follows:

  • Cancellations of up to 10 ten calendar days after the purchase of the subscription will be reimbursed 100% of the amount of the subscription to the software, except for the consulting, equipment and support costs that may be incurred in its remote or on-site implementation process.
  • Cancellations between 11 eleven to 30 thirty calendar days after the purchase of the subscription, 50% of the subscription amount will be reimbursed, except for consulting, equipment and support costs that may be incurred in its remote or on-site implementation process.
  • Cancellations with more than 30 thirty calendar days after the purchase of the subscription will not give any refund.
  • If that the subscription is canceled for reasons attributable, verifiable and documented to Us, 100% of the payments made for the subscription of the software will be returned to the subscriber, if he wishes; Remote, onsite consulting, equipment and support expenses incurred cannot be reimbursed. In case of opting for the return, you are requested to send us an email to info@tentia.com.mx, with the subject: return; the details of the same bank account or the medium from which the payment was made: o Banks name. o Account beneficiary full name. o Account number. o Account CLABE. o Attaching the statement of the reasons for the cancellation or return.
  • For any other information or more details, please ask us via email at info@tentia.com.mx, with the subject: additional information.
  • At no time may Tentia be required to pay any other type of compensation greater than the amount of the subscription paid. Returns will be made within 15 business days after Tentia's confirmation notice, (cancellation and sending of the bank details or the means from which the payment was made). Being the only means of refund.
  • In case of tailored software purchase, you must assess the case and apply the penalties according to the established work plan and acceptances that the subscriber has made. You must contact via info@tentia.com.mx, with the subject: custom; or contact your executive or project leader.
  • This return and cancellation policy are part of the contract with the subscriber within which it is incorporated. As a condition for registration and use of the services of Tentia Consulting Group, you expressly acknowledge that you have understood this return and cancellation policy and agree to be bound by the terms and conditions contained therein. If at any time you stop agreeing with this return and cancellation policy or any part of it, your only recourse is to interrupt the use of the services provided and close your account by sending an email to info@tentia.com.mx, with the subject: Service Cancellation. However, please note that any need you have prior to the date of such closure will be governed and controlled in its entirety by the terms of this return and cancellation policy.

SECTION 16. MINIMUM REQUIREMENTS
5 MB bandwidth internet (dedicated to the system)

  • Chrome, Edge, or Firefox with HTML5 supported
  • Opera with WiFi/Ethernet
  • AMD E2-7110, Intel Core I3, I5, I7 or above
  • 4 Gb RAM
  • 500 Gb or above
  • 2 USB 2.0 port or above
  • 802.11 B/G/N Bluetooth 4.0 M
  • Monitor 12” or above
  • Available port on routed for possible wired connection

SECTION 17. SUPPORT
Tentia Consulting Group is committed to providing support and maintenance of our websites and services. And this service agreement is established with the subscriber in an unlimited way, as long as the registration exists as such in the access granted to the subscriber.

Each edition may have an arbitrary number of versions or updates published during the year. These fixes, new features. All our subscribers receive the versions immediately and for free. Contextual help to find out what was changed will be included in the updates and this will be notified in the notification menu of each software purchased by the subscriber.

The support will be provided for the period established according to the type of purchase made by the subscriber, which refers to the plan acquired, after this date the software will go through a renewal process and the team will have a year with the manufacturer. If the client makes the cancellation decision, the technical support is invalidated.

SECTION 18. TECHNICAL SUPPORT
This will be provided through our CAS department (subscriber service center), by phone or email to the Customer Service. Service from weekdays from 9:00 a.m. to 7:00 p.m. (UTC -6). For online support 24 hours a day, 7 days a week, it may be sent through our email, in order to meet the maintenance needs, doubts or clarifications of software subscription operation.

Hardware
Installation or configure of its equipment it is the responsibility of the subscriber. You can go to our Customer Service to request an authorized provider and this can generate a quote according to the needs of the business.

Software
The subscriber will be able to activate the service through our online store or by calling Customer Service.
The subscriber can receive our tutorial videos in order to have the self-help necessary to solve operational problems with their software. The subscriber will always be able to contact the CAS to give him the required support in his software implementation in case of personalization, please contact us at the Customer Service.

SECTION 19. LAW
As long as there is no additional contract that specifies some characteristics of terms and conditions, everything will be governed by what is described in this section. These Terms of Service and any separate agreements in which you provide services will be governed and interpreted in accordance with the laws and before the courts of Guadalajara, Jalisco, Mexico

SECTION 20. TERMS OF SERVICE CHANGES
You can review the most current version of the Terms of Service at any time on our websites before modifications.

We reserve the right, in our discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our websites. It is your responsibility to review our website to verify changes. Your continued use of or access to our website or Service after any changes to these Terms of Service are posted implies your acceptance of those changes.
Questions about the Terms of Service should be sent to info@tentia.com.mx, with the subject: Terms of Service.

Our team has the following certifications
itil v3 itil v4 iiba cobit SMC ISO 27000 SMC iiba